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Senior Service Center AnalystDescription: Senior Service Center Analyst needed for an overnight position available in Westlake!MUST BE ITIL CERTIFIEDWORK HOURS ARE FROM 10:00 PM TO 8:30 AM WEDNESDAY THROUGH SATURDAY!!! This position will be working in a leading edge data center.

The Service Center Analyst is responsible for maintaining 24×7 availability of applications and services.

This includes network monitoring, monitoring batch environments and proper escalation of for critical issues.

This key role works under general supervision and interfaces with internal and external customers, vendors, client managers, and business contacts on a daily basis and is responsible for coordinating user and support issues among corporate business units to ensure timely distribution of knowledge and positive impact on user satisfaction and productivityVolt is an Equal Opportunity EmployerRequirements: Primary responsibilities/specific tasks and responsibilities include: MUST BE ITIL CERTIFIEDWORK HOURS ARE FROM 10:00 PM TO 8:30 AM WEDNESDAY THROUGH SATURDAY!!! Provide expert and creative solutions to user problems to ensure user satisfaction and productivity.

Provide first and second level phone support on network issues, production scheduling issues, and product application related issues.

Monitor all mainframe systems and network monitoring environments, identifying issues with resolution, and escalation of complex problems to senior level technical teams for problem management and resolution.

Open trouble tickets, escalate outages, and provide follow-up and root cause analysis when needed.

Coordinate with business product developers and report back to group on any new enhancements or product releases.

Attend training sessions offered within the group and assist in training workshops.

Lead and assist other analysts in support of a major or complex productEducation MUST have professional training, trade school education, or certification in relevant technologies Bachelors degree in a related discipline is preferred.

Experience MUST have 4 years of experience working in an Operations Center or large-scale enterprise IT Data Center and demonstrate strong knowledge of 24×7 Mainframe/UNIX/Windows NT operations and networking.

MUST be familiar with call tracking software, TechExcel experience preferred.

MUST be knowledgeable in TCP/IP networking protocols, network monitoring methodologies, and network monitoring applications such as BMC and Mercury SiteScope.

MUST be able to support multiple product areas, organize multiple tasks simultaneously and streamline workflow management.

MUST have exceptional written, verbal and interpersonal skills in order to communicate with a wide range of internal and external customers.

MUST have excellent customer service skills and work well in a team environment.

MUST be proficient with MS Office tools (Word, Excel, Outlook, Visio).

Location: Westlake, TXType: CONTRACTDuration: 120 – 180 DaysPay Rate

21. 00

29. 00 DOEContact: Volt Technical ResourcesVolt Workforce Solutions3575 Lone Star Circle, Ste. 424Fort Worth, TX 76177PH: 817/490-1500FX: 817/491-4160

Senior Service Center Analyst Job in Westlake 76262, Texas US

CARTER NURSING & REHABILITATION CENTER Is seeking a full-time RN for the position of MDS/Care Plan Coordinator.

This person must have knowledge of the MDS, care planning, RUGs utilization and Kentucky case mix. If interesting in joining our team and to learn more about our full benefits package please contact Shelia Rice, Director of Nursing, at 606-474-7835, stop by 250 McDavid, Blvd, Grayson, or apply online at carter nursingandrehab.com.This listing brought to you by The Daily Independent

MDS/CARE PLAN COORDINATOR Job in 41143

Preschool Teachers & Assistant Teachers Well-established and nationally accredited early learning center seeks experienced teachers for child care and preschool classroom.

These are full-time, year-round positions; an excellent opportunity to join a progressive program rich in cultural diversity and known for its commitment to children and families.

Teacher candidates must have related college degree, exp early childhood education, Bilingual (Spanish) a plus.

Assistant Teachers must have High School diploma or equivalent.

Experience in early childhood education a plus.

Resumes to: Community Day Care Center, HR 190 Hampshire St. Lawrence MA 01840 Joan Silverman 978-682-6628 x519 978-682-1013 (fax) The Community Group does not discriminate on the basis of race, color, national origin, sex, disability, religion or sexual orientation.

EOE

Preschool Teachers, Assistant Teachers Job in LAWRENCE 01840, Massachusetts US

NO C2C, Please contact recruiter for more details.

Provide support to a global team to upgrade Team Center from Team Center 2005 to Team Center 2008 and NX from NX 6 to N

8. Skills: 5-10 years – Team Center, 5-10 years – NX

Team Center Engineer Job in Indianapolis, Indiana US

EARLY CARE AND EDUCATION TEACHER Dedicated, dependable and compassionate individual needed to join our team of professionals at NAEYC accredited center.

Teacher wanted with a minimum of an Associates Degree preferred, experience working with young children required.

Send resume by 5/12/10: Child Care Center at Christ Church33 E.

First StreetCorning, NY 14830www.c5daycare.com EOE Emailn/aFaxn/aAddressn/a, n/a, NY, 14830, USA

EARLY CARE and EDUCATION TEACHER: Child Care Center
Company: Child Care Center
Relevant Work Experience: Unspecified
Education Level: Associates
Job Status: Full-Time, Employee

HEALTH CAREPaterson Community Health Care Center Large urban ambulatory health care center serving 20,000 patients and growing, has the following openings.

Previous similar large community health center experience a MUST! Bilingual English/Spanish a MUST! –Internist—-Family Practitioner–Competitive Compensation PackageFAX resume to 973-720-5748or mail to HR Dept.

Paterson Community Health Center 32 Clinton St., Paterson, NJ 07522 NO e-mail will be accepted.

Equal Opportunity Employer m/f/h/v

INTERNIST & FAM PRACTITIONER Job in 07522

Grow with Presidium! Presidium, a recent inductee inductee into the Inc. 500, is growing again in Somerset.

We are currently seeking experienced leadership and operational staff to join our team.

Call Center Training Specialist ? Responsible for facilitating training sessions, course curriculum development and assisting with program evaluation.

Bachelor?s degree or equivalent preferred, with at least 3 years experience in developing and facilitating training programs.

Outbound TeleSales Senior Supervisor ? Responsible for leading a team of telesales representatives and supervisors to achieve and exceed sales goals, ensure a superior customer experience, and deliver quality service to our clients.

Requires 2-5 years of previous sales management experience with call center experience strongly preferred.

Part Time Call Center Customer Service Representative For the following shifts 10:00 am to 3:00 pm M-F (Sat & Sun off) ~or~ 6:00 pm to 11:00 pm Sun-Thurs.

(Fri.

& Sat Off) In addition to joining the leader in its industry during a period of incredible growth, you will also join a fun, enthusiastic work environment that offers competitive wages with potential for increases.

You?ll also be eligible for an outstanding benefits package and the satisfaction you?ll feel in a job well done.

If you are interested in finding out more about Presidium and would like to be considered, please apply: Apply Today at pljobs.com Presidium is proud to be an Equal Opportunity EmployerThis listing brought to you by The Commonwealth Journal

Help Wanted Customer Service Job in 42501

Overview: This position will be based in the hub, pre-approved Stand Alones and spokes; and will be responsible for providing customer service support and customer care for the entire district.

The Customer Service Specialist (CSS) is a customer-focused position responsible for customer satisfaction by providing responsive service that enhances the delivery of FedEx Office products and services.

The role encompasses extensive interaction with customers, over the phone, in-center, and out of the center gathering order data, bidding, order processing and order management.

The CSS works with minimal instruction and supervision and interacts on a daily basis with customers, center managers, team members and vendors accomplishing established business objectives.

Responsibilities: This is a representative list of the general duties the Customer Service Specialist may be asked to perform and is not intended to be all-inclusiveCustomer Service/Retention Activities (Related to Customer Call Backs)Maintains and regularly updates customer data base Post sales activities and phone call follow-ups from OTP call back report Identifies new customers using resources available Customer retention / recovery activities Outreach selling to the local marketLocal Center Activities and Product PromotionJob bidding and bid follow-up (in conjunction with bid centers where appropriate) for the cluster Maintains bidding database Consultative selling (to include up-selling) Takes complex job orders Responsible for driving product revenue (e.

g., Direct Mail, Color and B&W Copy, Holiday and Promotional)In-Center Marketing Implements Local Marketing Programs for cluster/center, when appropriate Implement Guerilla marketing techniques for national programs, when appropriate Customer mailings and follow-up Customer follow-up for national product initiatives Ensure centers within clusters execute on merchandising standardsCompact Car/Customer Blitz SupportParticipates in sales blitzes for new compact car openings Participates in local area customer sales blitzes Qualifications: High School Diploma or equivalent, plus two to four years of specialized experience required Presents personal professional image Demonstrated effective written and verbal communication skills Proven strong organization and planning skills Proven skills and aptitude to excel in a customer-focused and results -driven environment Demonstrated business math skills Demonstrated basic computer skills Reliable transportation to the local marketMINIMUM ATTRIBUTES REQUIRED TO PERFORM THE ESSENTIAL FUNCTIONS OF THE POSITIONPhysical stamina sufficient to stand during entire shift, excluding rest breaks Physical stamina sufficient to move and lift 55 pound boxes Ability, on a consistent basis, to communicate effectively with team members and customers Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient mannerTIME ALLOCATION: Pre-sale Consultation and Blitzing 55% Post-Sale Customer Service 25% Bidding/Bid Follow-up 20%SCOPE OF SUPERVISION/AUTHORITYPerforms duties with only minimal supervision by the Center Manager or Sales Manager.

Benefits Website

Sales Customer Service Spec Job in Syracuse 13214, New York US

Don't wait to jumpstart your career! Collette Vacations is a worldwide leader in the ever-changing travel industry.

We employ over 500 people, including full-time tour managers, in 4 offices around the world, including Canada and the UK. Our company headquarters is located in a historic mill building in Pawtucket, Rhode Island, located minutes from downtown Providence.

Collette Vacations is seeking a CALL CENTER ANALYST for our Pawtucket, RI office The Junior Call Center Analyst position will be responsible for a variety of data analyses of the call center operations.

Analyzes will be focused on identifying unique call center performance trends with an emphasis on efficiency and quality to drive increased call center performance.

This role will be tasked with creating and developing reports and reporting systems, automation of components of the data collection to be analyzed, and working with Operations management staff to develop performance action plans.

Data will be collected from observations, Avaya Phone system and other reports.

Please visit www.ColletteVacations.com to view a more detailed job description, learn about the many PERKS of working for a travel company as well as to apply for the position.

Call Center Analyst: Collette Vacations
Company: Collette Vacations
Relevant Work Experience: 2-5 Years Experience
Education Level: Bachelor of Science
Job Status: Full-Time, Employee

AEG is one of the leading sports and entertainment presenters in the world.

  AEG, a wholly owned subsidiary of the Anschutz Company, owns or controls a collection of companies including facilities such as STAPLES Center (Los Angeles, CA), Prudential Center (Newark, NJ), Sprint Center (Kansas City, MO), The Rose Garden (Portland, OR), WaMu Theatre (Seattle, WA), XL Center (Hartford, CT), El Rey Theatre (Hollywood, CA), Colosseum at Caesars Palace (Las Vegas, NV), Target Center (Minneapolis, MN), Rentschler Field (Hartford, CT), Nokia Theatre Times Square, Nokia Theatre at Grand Prairie, Acer Arena (Sydney, AU), Color Line Arena (Hamburg) and The O2, a 28-acre development located in the eastern part of London along the Thames River which includes a 20,000-seat arena and over  650,000 sf of leisure and entertainment use; sports franchises including the Los Angeles Kings (NHL), Los Angeles Riptide (MLL), Manchester Monarchs (AHL), Reading Royals (ECHL), Houston Dynamo and Los Angeles Galaxy (MLS), two hockey franchises operated in Europe, the Hammarby (Sweden) Futbol Club and management of privately held shares of the Los Angeles Lakers; AEG Facilities, a stand-alone affiliate that operates or consults with more than 60 of the industries preeminent venues worldwide; AEG Marketing, a sponsorship, sales and consulting company; AEG Merchandising, a multi-faceted merchandising company; and AEG Creative, a full-service marketing and advertising agency.

Position Description: Position purpose: The Benefits Administrator will be responsible for supporting the entire employee population with issues relevant to benefits services and programs.

The scope of responsibilities includes but is not limited to administering all programs, including health, dental, vision, 401(k), tuition reimbursement, etc.; assisting in special projects including open enrollment, plan audits and communications initiatives; acting as the primary point of contact and a knowledgeable resource for all related issues; and resolving or issues escalated by the Benefits Coordinator to ensure customer satisfaction, and provide quick follow-up.

Additionally, you the benefits administrator will perform day-to-day administrative functions, including enrollments, terminations and invoice processing.

ESSENTIAL FUNCTIONS:
Interpret and relay provisions of employer-sponsored benefits plans from Plan Documents, Summary Plan Descriptions and other related plan materials to employees
Counsel HR personnel and employees on the various benefit programs including interpretation of policies and plan provisions.

Respond to employee inquiries regarding benefits eligibility, plan provisions and claims and communicate with various carriers regarding employee eligibility and claims once escalated.

Assist Benefits Manager with New Business Analysis and special projects as assigned.

Manage eligibility for all benefit plans, including generating eligibility file transmissions, auditing benefit enrollment activity and reconciling data with carriers.

Oversee the process of monthly premium payments for all fully-insured products ensuring accurate and timely payments.

Conduct periodical audits of benefit programs to ensure accuracy of data, compliance with corporate process and procedures and compliance with applicable government regulations.

Assist with EIS system setup and testing for plan modifications and periodic updates.

SUPPORTIVE FUNCTIONS:
Oversee and delegate as necessary payroll adjustments due to benefit election changes, etc.
Coordinate and monitor employee leaves of absence under FMLA, STD, LTD, etc.
Audit, collect and account for employee benefits deductions in arrears.

Conduct benefits orientation for new hires.

Assist in management and coordination of annual open enrollment process.

Assist in department projects and initiatives as requested.

Responsible for 401(k) administration including but not limited to single point of contact for discrepancies and questions, open enrollment and annual audits.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Ability to read, listen and communicate effectively in English, both verbally and in writing.

Ability to access and accurately input information using a moderately complex computer system.

Ability to prioritize projects and tasks while remaining productive and professional.

Ability to think creatively, multi-task and to perform successfully in a very fast-paced environment.

Proficient with Microsoft Word and Excel.

Good people skills in order to provide exceptional service to AEG employees and clients.

Ability to type at least 50 w.

pm
Good organizational skills and attention to detail.

Able to work with a sense of urgency in order to perform tasks efficiently.

Good supervisory skills.

Knowledge of various federal, state and local employment laws and regulations.

Education: College degree plus additional courses or seminars related to benefits administration and/or processing.

PHR preferred.

Experience: 3-5 years related benefits administration experienceOther: Good knowledge of company and departmental policies and procedures.

Qualifications: Anschutz Entertainment Group, Inc. (AEG) is a subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world.

AEG owns a collection of companies including multi-use facilities such as STAPLES Center and Home Depot Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world's leading concert promotions and touring companies.

AEG is also currently overseeing the development of LA LIVE, 4 million sq. ft. downtown LA sports, residential and entertainment district.

Apply Only at : AEG Worlwide

Human Resources, Benefits Administrator (TEMPORARY): AEG Worldwide
Company: AEG Worldwide
Relevant Work Experience: Unspecified
Job Status: Part-Time, Temp