Archive for the ‘contact’ tag
Sales Reps – Closers!!! Job in 33764
Sales Reps - Closers!!! $100K In Home Closer For Home Improvements. We provide preset prequalified confirmed appointments every day. Our customers get no money down financing, low monthly rates, lifetime warranty. Experience in sales a preference but not a must. Contact Rich for more information: 727-288-8187 Reference Code: 100370421801 …
Reservation Sales Agent Job in Beverly 01915, Massachusetts US
Yankee Leisure Holdings
Our Brands
Amtrak Vacations/Yankee Holidays/Cruise & Tour Reservations/MTL Vacations
This is a great opportunity to work for a growing travel company where your individual contributions are recognized and appreciated.
Scope of Position
As a Reservations Agent you must be a knowledgeable and resourceful first point of contact for our future guests.
You will play a key role in guest loyalty and therefore maxi …
Reservation Sales Agent Job in Beverly 01915, Massachusetts US
Collections Representative Job in Boston, Massachusetts US
Responsibilities Contact students regarding delinquent accounts to obtain payment.
Provide analysis of financial aid. Resolve problems.
Confer with students to identify reasons for non-payment; obtain any information necessary to resolve billing problems.
Advise students and parents of alternative loan programs available.
Determine willingness and ability to pay. Make recommendations for internal tuition loans.
Follow up with all internal an …
Supervisor, Contact Center Services Job in Gilbert 85233, Arizona US
Description: This position is at American Commerce Insurance| A MAPFRE Company in Gilbert, AZ. Assists management in the effective and efficient operation of the contact center service department by supervising a team of contact center service representatives.
Ensures that high quality, caring service is consistently provided to our policyholders and agents by following established department procedures and that representatives are continually striving for First Call Resolution.
…
Supervisor, Contact Center Services Job in Gilbert 85233, Arizona US
MARINE TECHNICIAN Job in SAN ANTONIO, Texas US
MARINE TECHNICIAN Due to growth and success The Sail & Ski Center, a Premier Sea Ray and Boston Whaler dealership is seeking an experienced marine technician.
We can provide great earnings potential comprehensive medical and dental, 401(k) Plan, paid holidays and vacation.
Contact Pat @210-734-8199 or e-mail resume to: opportunities [at] sailandski [dot] com listing provided by SA1547372 …
Team Center Engineer Job in Indianapolis, Indiana US
NO C2C, Please contact recruiter for more details.
Provide support to a global team to upgrade Team Center from Team Center 2005 to Team Center 2008 and NX from NX 6 to N
8. Skills: 5-10 years – Team Center, 5-10 years – NX
Cisco IPT / CVP Architect – Nationwide Job in Chicago 60606, Illinois US
At eLoyalty Corporation we are committed to excellence in the delivery of our Integrated Contact Solutions.
Recently awarded Cisco Gold Partnership, our success is attributed to our talented team of professionals who are passionate about the drive for results and providing our clients best in class service with Contact Center solutions.We are currently undergoing a nationwide search for experienced Cisco IPT / CVP Architects to provide design, architecture, implementation and delivery support of our Cisco UCCE Contact Center services and solutions.
This an excellent career opportunity for someone with prior voice and data architecture and engineering experience who want to develop and grow their career in Cisco Contact Center solutions in a consulting, client facing environment .
Role/Responsibilities: · Key player in the design and implementation of full-life cycle Cisco contact center project integrations including call center workflows· Perform analysis and diagnosis of complex voice and data network issues· Work and collaborate with project teams consisting of eLoyalty Professional Services staff, client resources, contract resources and 3rd party vendors.
· Provide technical thought leadership while interacting closely with the client.
· Provide consistent and frequent project status updates and project issues to assigned eLoyalty Project Manager· Provide mentoring and support to junior staff membersSkills/Experience: · 2+ years designing, architecting, implementing, installing and configuring complex Cisco IPT solutions with Cisco Unified Call Manager clusters, Cisco Unity Voice Mail, Cisco ICM and CVP· 3+ years hands on, multi-site contact center systems integration experience with ACD and IVR solutions, with Cisco UCCE preferred· SIP, H.
323 and MGCP voice protocol configuration experience is a must· Strong experience configuring and troubleshooting Voice Gateways/Gatekeepers· Prior support experience of the ICM environment including ACD, PG, IVR PG, IPCC and CTIOS· Prior experience designing, architecting, and administering routers, switches, RAS, TACACS and LAN/WAN [HSRP, Qos, VLANs, Bandwidth modeling] and VoIP infrastructures · Prior project lead experience or team leadership skills required· Excellent documentation, presentation, and problem solving skills· Excellent communication skills and client-facing skills· CCIE [Voice or R&S], CCVP, or CCNP is a plus· Ability to travel extensively and work on client site on a weekly basis.
Ability to work remotely from home during various phases of the project is likely.We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits.
We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client delivery, support and satisfaction.
eLoyalty helps its customers achieve breakthrough results with revolutionary analytics and advanced technologies that drive continuous business improvement.
With a long track record of delivering proven solutions for many of the Fortune 1000, eLoyalty’s offerings include Behavioral Analytics*, Integrated Contact Solutions and Consulting Services, aligned to enable focused business transformation.
For more information about eLoyalty, visit http://www.eloyalty.com /.
eLoyalty is an Affirmative Action/Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, ancestry, disability, medical condition, sexual orientation, domestic partner status or Vietnam Era Veteran status.
Cisco IPT / CVP Architect – Nationwide Job in Chicago 60606, Illinois US
Regional Controller
Regional Controller
Regional Controller
Wichita, KS – Wichita, KS
Job Type:Direct Hire (Permanent Placement)
Full-Time/ Part-Time:Full-Time
Diploma/Degree Required:Associates
Salary/ Pay-Rate:Please contact us for more information.
Job Description/ Qualifications:Adecco is currently seeking a Regional Controller for one of our partners in the Hotel Industry. As a Regional Controller you will oversee four hotels and perform traditional controller duties and have a solid background in internal controls, and will be knowledgeable of accounting principles with regards to GAAP and financial reporting.
Contact Information:
Adecco Wichita-115788 Branch
Old Towne
Wichita, Kansas 67202
Phone: 316-267-3737
Fax: 316-267-3899
E-mail: carolyn.sylvester@adeccona.com
Job ID:115788-63906
Keywords:
Regional Controller
Job ID 115788-63906
Position Type Full-Time Employee
Company Name Adecco
Location Wichita, KS; Wichita, KS
Salary Unspecified
Experience 5-10 Years Experience
Desired Education Level Associates
Director Workforce Management Job in Framingham 01702, Massachusetts US
JOB SUMMARY: Oversee the Customer Service Workforce Management function including forecasting, scheduling, call routing, service level management, and crisis management. Support Staples Business Delivery (SBD), Contract, Non-Stock Procurement (NSP), Operations Support and Cross-Channel Help Desk (XHD) with long-range planning, short-term scheduling, and real-time service level management. Support North American Delivery (NAD) operations with call center capacity planning. Build and develop a strong management team capable of supporting the Staples Business Units (SBU)âs in delivering their sales, service and profitability objectives. Provide leadership and professional development for entire team. Encourage cross-functional working relationships to enhance the delivery of the best possible service to the internal and external customer. Coordinating with Workforce Planning Team and Contact Center Operations Teams, manage daily contact service levels to achieve service level goals as agreed to with business units.Ensure that entire Work Force Planning Team builds solid relationships with the SBUâs they support and add maximum value to them in achieving their P&L results.Primary accountability for all contact service levels (service level, average speed of answer, etc.) for Contract and SBD Customer Service including phone, email and chat. Accountable to Vice President Customer Service and internal customers.Proactively anticipate service level impacts from internal and external environmental factors that will impact staffing and/or call volume such as weather events or breaking news stories.Work with traffic desks/teams to analyze real-time call center network performance to respond to contact volume variations.Manage Voluntary Time-Off requirements in real-time in order to balance service level goals with payroll budget requirements.Primary accountability and joint responsibility for contact service level metrics and contact center expense to sales ratios and payroll goals.Work with Contact Center Operations Managers to execute daily voluntary time off, over time and other staffing decisions to balance service level and expense goals.Coordinate all NAD crisis management responses in situations impacting multiple business units and/or contact centers.Develop and maintain NAD crisis management and disaster recovery plans for all NAD Customer Service facilities.Act as single point of contact for all crisis management situations within NAD Customer Service interfacing with Executives and Managers from IS, IT, Logistics, Public Relations, Legal, SBD, Contract, etc.Coordinate response between business units and locations to ensure minimal downtime of centers, minimize customer and financial impact.Manage the creation and maintenance of NAD Customer Service long-term and short-term contact volume and staffing forecasts.Team of analysts will collect, validate and analyze call center data, including contact volume, average handle time, service levels, to build accurate forecasts for call volume, email, chat, faxes using valid historical patterns drivers and events modeling, using Aspect eWorkforce Management forecasting and scheduling software.Oversee the creation of long-term staffing requirements for yearly budgets.Oversee the creation of monthly and daily staffing requirements using historical shrinkage and AHT patterns so as to meet Staples service level objectives.Regularly analyze call center performance and review actual results against company objectives and campaigns. Provide regular feedback and chart recommendations and changes as required; measure accuracy and account for variances.Coordinate with Sales and Marketing to understand impact to call center performance and apply data.Act as a consultant to other business units within Staples on best-demonstrated practices and act as in-house technical expert on Workforce Planning Technology.Manage team of Scheduling Analysts and Manager/Supervisor who create and maintain scheduling for contact centers, including processing of time-off requests, schedule changes, scheduling training and associate activity tracking.Work with Site Scheduling Analysts and Manager/Supervisor to enhance and develop practices that respond to Staples ever-changing call arrival patterns and workload mix.Ensure the most desirable, fair and consistent scheduling practices are in place and provide a balance between employee satisfaction and business objectives.Partner with Manager of Virtual Call Centers to ensure effective coverage for outsourced staff.Manage operation within approved budget and coordinate with Finance on monthly variance report.Ensure the analysis of call center performance on a regular basis and implement change as needed.Lead the WFM organization to develop a culture that will foster the hiring, development and business practices of the best leaders in the organization.Oversee the dynamic operation of the NAD Command Center. Manage a team of technical experts who monitor and respond to day-to-day performance of twelve NAD Customer Service Centers handling more than 15M annual inbound customer contacts. Ensure coverage and technical expertise of Traffic Coordinators and Manager, which includes knowledge of Avaya and Siemens, Cisco ACD contract scripting and reporting.Design system requirements for call center routing initiatives and translate business requirements into detailed system requirements for global contact routing, including the coding of Intelligent Contact Manager call scripting and system components, as well as Call Center ACDs. Work with team to determine most effective call routing delivery to the agent best able to handle a specific call type.Ensure global contact routing works in conjunction with sites ACDs; ensure consistency of hold announcements and call prompting.Manage relationship with 800 carrier (AT&T) as well as ACD vendors to guarantee the operation is receiving the full value of contracted services.Direct call center resources during emergency situations and ensure Customer Service has an up-to-date Disaster Recovery Plan for all contact routing.Ensure and support technology decisions that complement the strategic plan of NAD Customer Service.Develop and maintain an NAD Customer Service Capacity Plan and manage site selection process for new customer service locations. Oversee the creation of long-term staffing requirements for capacity planning to determine future growth needs; partner with Business Depot Direct (BDD) Canada, Teleservices, and Quill to determine global capacity requirements and constraints.Review plan on a regular basis for data validation and changing operational needs.Direct site selection process including data collection, site visits and negotiations with economic development offices.Project Manage the development of new call centers as needed. QUALIFICATIONS: Masterâs Degree required 10 years related experience Superior leadership and communication skills, especially ability to translate technical requirements into language for the non-technical professional.Ability to direct the operations of a complex, multi-site organization on a tactical and strategic level.Identify long-term strategic opportunities and challenges which meet the tactical needs of the business.Ability to build strong partnerships and maximize value of WFP Team in supporting our key Customer Service Business Partners.Extremely familiar with processes and technological tools necessary to effectively and efficiently direct call flow and call center staff, including ACDâs, email management, and workforce management systems. Ability to understand and integrate these tools with existing systems.Experience in managing multiple contact centers; spent a minimum of 5-7 years experience in a Resource Planning Management role managing forecasting, scheduling and real time call volume functions. Multi-channel experience is preferred. Experience with Service Level Accountability.Ability to drive change and influence individuals of all levels.
Director Workforce Management Job in Framingham 01702, Massachusetts US
Marketing Circulation Analyst
Become a key member of the Direct Marketing team and be responsible for the planning, execution, and analysis of Retail Direct Mail circulation strategies that maximize incremental sales and profit while optimizing investment. Support the greater Direct Marketing group through insightful analysis of multi-channel contact strategies, testing scenarios, and historical performance.
Retail Direct Mail
Circulation Management: Develop segment circulation plan and P&L’s for Retail direct media by incorporating file forecasts, impact of test results, merchandising changes, production cost estimates, and promotion plans. Responsible for communication and coordination of planning process as will as providing recommendations to Direct Marketing management that improve incremental sales and profit while optimizing investment.
Analysis: Responsible for developing analysis that provides insight into Retail direct media performance as well as communication of findings (all channel lift and profit analysis), including business recommendations that improve retail circulation productivity and profitability.
Conduct data-driven and fact-based analysis to support and enhance Retail direct media contact strategies.
Design and analyze Retail direct media circulation and promotional testing scenarios; analyze the effectiveness, communicate findings, and recommend/implement strategies based on the results.
Perform longitudinal contact strategy analysis (for Retail direct media) across multiple media types through data mining and testing scenarios.
Conduct ad hoc analysis, which may include in-depth discovery of seasonal trends and historical performance analysis that is centered on specific customer segments.
Modeling: Partner with modeling group (Marketing) and/or an outside vendor in the development for enhanced model implementation to meet name selection needs and achieve planned Retail direct media objectives.
Multi-channel Contact Strategies
Analysis: Responsible for developing analysis that provides insight into multi-channel segmentation and direct media performance as well as communication of findings (all channel lift and profit analysis), including business recommendations that improve multi-channel circulation productivity and profitability.
Conduct data-driven and fact-based analysis that support multi-channel segmentation strategies and enhance direct media contact strategies.
Design and analyze multi-channel direct media circulation and promotional testing scenarios; analyze the effectiveness, communicate findings, and recommend/implement strategies based on the results.
Perform longitudinal contact strategy analysis across multiple media types through data mining and testing scenarios.
Conduct ad hoc analysis, which may include in-depth discovery of seasonal trends and historical performance analysis that is centered on specific customer segments.
Education/Experience Required:
4+ years experience in database marketing analysis, direct marketing analysis, and/or marketing research analysis, preferably in the retail industry.
Great thinker! Strong quantitative analysis skills coupled with solid business foundation, particularly in direct marketing topics.
High degree of proficiency in PC applications, especially all Microsoft Office Applications.
Previous experience with computer systems and analytical tools supporting database marketing such as Access, SAS, SQL, or SPSS highly preferred.
Excellent communication skills (written, oral, and presentation).
BA degree in Marketing or related field
WHAT DO WE DO?
Eddie Bauer is a specialty retailer that sells high quality casual apparel and accessories for the modern outdoor lifestyle. Our brand is authentic. It is named after our founder, Eddie Bauer. This heritage provides the company with the foundation for the brand: a love for the outdoors, quality you can trust, passionate product design, great customer service, a spirit of innovation, and creative marketing.
WHY EDDIE BAUER?
We believe that people are the foundation of our business. Our culture is unique; our values encourage focusing on customers, quality, curiosity, passion, teamwork, integrity, straight talk / listening and results. Our teams possess a great sense of pride and energy. Eddie Bauer’s Associates know they make a difference!
WHAT WE OFFER!
Eddie Bauer offers a collaborative work environment, competitive compensation, product discount and an industry leading relocation program.
We will personally contact applicants qualified for an interview. No phone calls please.
Eddie Bauer is committed to equal opportunity employment.
APPLY TO THIS JOB HERE
Marketing Circulation Analyst
Job ID 669029HJO
Position Type Full-Time Employee
Company Name Eddie Bauer
Location Redmond, WA
Salary Unspecified
Experience 2-5 Years Experience
Desired Education Level Bachelor of Science