Archive for the ‘customer relationship management’ tag
Inside Sales Associate Job in Clifton Park 12065, New York Us
Job Description
The Inside Sales Associate is responsible for contacting industry suppliers to sell them on using our service.
Additional responsibility includes identifying appropriate sales contacts by calling on current customers as well as new prospects from an existing list and entering those updated contacts into our Customer Relationship Management (CRM) database.
Performance metrics include revenue obtained and the number of qualified contacts identified …
Inside Sales Associate Job in Clifton Park 12065, New York Us
Call Center Representative Job in Dublin 43016, Ohio US
Financial ServicesNCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base.
Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle.
NCO provides services through over 90 offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, United Kingdom and the United States.
Principal Responsibilities Communicate with patients/clients/customers by telephone and/or written correspondence to attempt to bring resolution to unpaid accounts.
Supply thorough customer service, maintain positive patient/client/customer relations, and work efficiently in the name of the client.
Provide thorough, efficient, and accurate updates on computer files for each call made.
When requested, process all correspondences with adherence with pertinent legislation guidelines where applicable.
Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations that regulate the collection industry.
Knowledge, understanding, and compliance with NCO policies and procedures.
Maintain knowledge of functional area and company policies and procedures.
Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
Perform other duties as assigned by management.
High School Diploma or General Educational Development (GED) certificate.
Previous customer service and collection experience preferred.
Ability to maintain the highest level of confidentiality.
Proficient personal computer skills.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to work in a multi-tasked environment.
Ability to prioritize and organize work.
Ability to adapt to a flexible schedule.
We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.
Work Environment: Office environment Ability to lift and / or move 20 pounds M/F/H/V/EOE/AA
Business Development Associate- Las Vegas, NV Job in Las Vegas, Nevada US
Responsibilities: Join the #1 office products company.
Are you competitive and like to be #1? Do you want to work for a company that has a competitive edge and is #1? If you answered yes to these questions then, we have a great opportunity for you to join the business-to-business sales force of one of the worlds most recognized and respected companies Staples Business Advantage®.
We are the Contract Sales Division of Staples, Inc. and focus on serving mid-sized businesses to large companies.
As a Business Developer, you will show prospects how Staples delivers the right office product program and services for every area of their organization.
We are currently seeking a motivated, high-energy Business Developer to focus on new account development in the Las Vegas area.
In this position the right candidate will Effectively utilize our Staples sales strategy and ensure the company meets revenue and profit objectives through targeted prospecting of mid-size to large accounts:
As a Business Developer you will be responsible for developing a new customer base
Working with a defined sales quota, you will focus on initiating relationships with multi-level decision-makers through phone, marketing mailer campaigns, in-person contacts, and presentations
A typical work week consists of office and field days including face-to-face contact with your prospective new accountsQualifications:
College degree preferred
Minimum of 1 to 3 years successful sales experience
Proven self-starter with energy and motivation to find, develop and close sales
Must be results oriented and driven by both financial and career opportunities
Strong time management skills a must
Strong verbal and written communication skills
Knowledge of products, pricing, competition and sales objectives
Proficiency in PowerPoint, Excel and Outlook
Ability to succeed in a competitive selling environment
Knowledge of Customer Relationship Management tool (CRM) beneficial
Industry knowledge a plus Staples is an AA/EEO Employer Staples offers a competitive compensation and benefit package including: salary, monthly commissions (uncapped), monthly travel allowance, a restricted stock program, medical and dental benefits, 401(k) with matching contributions, employee stock purchase program, Annual Associate Scholarship Plan, and the opportunity to advance, earning higher commissions.
In addition to these benefits, Staples offers excellent opportunities for professional advancement within a recognized leader and innovator in the office supply industry.
Business Development Associate- Las Vegas, NV Job in Las Vegas, Nevada US
Service Executive Job in Atlanta , Georgia US
Description Don't miss this opportunity to join the company recognized by Fortune magazine as the World's Most Admired Telecommunications Company and ranked #2 on DiversityInc's list of 2009 Top 50 Companies for Diversity.
As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world.
You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined.
Learn more about AT&T's cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies.
We're so much more than just a phone company! A Service Executive is a highly skilled, seasoned professional with extensive customer relationship management experience.
You will be responsible for providing complex customer support, ensuring customer service assurance support, and leading the service delivery for AT&T large business customers.
Skill level of the AT&T Service Executive is considered to be a Subject Matter Expert (SME).
Additional Responsibilities: Relationship Management: Serve as customer advocate, establish a network with maintenance work centers, manage suppliers, engage the appropriate technical resources, manages the escalation process, and provides status to the customerDevelop, maintain and grow business relationships with internal and external customersService Performance Management and Reporting: Provide overall management for Complex Maintenance Issues; Serve as communications link between AT&T, Customer & Local Access Providers, supply performance reporting, including incident specific analysisEnsure successful implementations without negative impact to our customerProactive scheduled stewardship, set clear customer expectations, drive adoption of electronic tools, and provide clarity on internal process expectationsLead communications with customer through detailed discussions of relevant issues, impacts and solutionsIdentify and communicate business impacts to customer as it may relate to provisioning, billing, maintenance, etcProactively identify recurring or chronic problems and develop action plansCoordinate daily service assurance activities for AT&T working closely with internal and external teamsAssist service assurance centers with chronic problems and escalationsProvide service assurance process and operation structures; service assurance ticket, testing and database system supportWork as a conduit between the service assurance organizations, internal and external customers, vendors, etc., as needed, in providing resolution to complex service problemsProvide focus and customer support for chronic troubled conditions via detailed analysis of historical data, real time testing & interaction at various levels both within AT&T & with the customerThe preferred would have prior experience with the State of GA network, both voice and data.
Qualifications Required Qualifications: Five or more years provisioning, billing, ordering, and/or maintenance experienceFive or more years service delivery experience across all product linesExtensive Customer Care ExperienceProcess knowledge of Central Office, Engineering, Technical Support and outside plant facilitiesPrivate Line products and Voice Technologies including systems, processes and troubleshooting practicesStrong Customer interface skillsExperience working with Large Global CustomersProject Management ExperienceKnowledge of and/or experience working with the following systems and software: Microsoft Word, Excel and PowerPoint, SOTS, AOTS, BMP, TIRKS, SARTS, CTP, WMS, GEOLINK, NETSCOPE, SDN-SMS, SSIRS, ESPRIT/NET, RC & VERIFY, CONNECT-VU APX, STAMPS Desired Qualifications: Network Design, implementation and management of Large LAN/WAN infrastructureExperience supporting local and long distance network topology; service assurance process & operational structures; service assurance ticket, testing & database systemsTechnical Network support: Private Line Data, SONET, HSPS, Local and Long Distance voice servicesKnowledge and experience with all Legacy-T High Speed Packet Service (HSPS) productsBackground in Service Management AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce.
EOE/AA/M/F/D/V Requisition Number: 1031258
Collection Supervisor Job in Atlanta 30301, Georgia US
NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base.
Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle.
NCO provides services through over 100 offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, Puerto Rico, United Kingdom and the United States.
Principal Responsibilities Effectively communicate expectations, consequences, changes, policies, and procedures.
Provide motivation for the successful accomplishment of the assigned team's quality standards and goals.
Monitor floor activity and calls to assist employees.
Provide ongoing feedback to employees regarding files, performance, and improvement opportunities.
Diffuse escalated calls, negotiate, and create solutions for resolution.
Present, promote, and support all new initiatives.
Accurately project and achieve daily, weekly, and monthly revenue goals.
Accountable for all decisions, actions and directives with respect to job responsibilities.
When requested, manage and track account settlements and/or accounts closed by Client within established guidelines.
When requested, conduct monthly audits to ensure that accounts have been executed in compliance with Client's requirements.
When requested, be responsible for monthly Client reporting and processing of returned accounts for review, offers in compromise, reconsiderations, charge offs, 1st and 3rd party levies, pending refund reports, and payment plan reports.
Knowledge, understanding, compliance, and enforcement of all applicable Federal, State, and Local laws and regulations that regulate the collection industry.
Knowledge, understanding, and compliance with NCO policies and procedures.
Responsible for respective department's overall performance and for motivating team to exceed department goals and objectives.
Assist with progressive discipline with regards to attendance, performance and all aspects of company policy.
Ensure compliance with client, office, and company standards, policies, and procedures.
Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
Perform other duties as assigned by management.
Associates Degree or equivalent relevant work experience.
2 years of previous collections experience required.
4 years of previous collections experience preferred.
Working knowledge of Microsoft Excel and Word.
When required, proficiency with Mercury dialer and Soundbite applications or Davox (Concerto) system.
Ability to maintain the highest level of confidentiality.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to work in a multi-tasked environment.
Ability to prioritize and organize work.
Work Environment: Office environmentAbility to lift and / or move 20 pounds M/F/H/V/EOE/AA
Physician Revenue Cycle Manager Job in Multiple locations
Description Organization: Health and Public Service Location: Negotiable The Health & Public Service operating group serves health organizations, government agencies, institutions and nonprofit organizations worldwide providing a broad range of consulting, technology, system integration and business processing services Accenture’s Consulting organization offers a full range of global delivery services-from enterprise solutions, system integration, technical architectures, business intelligence, infrastructure consulting, technology research/development, customer relationship management solutions, finance and performance management, human capital management, human resources transformation, supply chain management, and strategic business analysis.
Our consultants can expect to: Work with cutting edge technologyDeliver high-quality solutions across multiple industriesWork on a variety of projects ranging in both size and scopeReceive continuous trainingGain rapid career progression Physician Revenue Cycle Consultants will be responsible for managing assessment and transformation engagements in a physician revenue cycle setting.
Roles and Responsibilities: Develop management plans to migrate clients into a leading practice environment, addressing people, process and technology needsImplement the recommended changes identified in the management plansAssist with developing business processes and enhanced software applications to ensure the sustainability of our clients’ improved outcomes Qualifications Basic Qualifications: 5 years of experience transforming revenue cycle processes and/or technology to maximize realizable revenue, minimize denials and accelerate cash flow within the healthcare sector.
Must include experience with professional billing / revenue cycle operationsAt least 3 years of experience managing or leading a team and/or projectsBachelor’s degree Preferred Skills: Combination of hospital and physician revenue cycle experienceKnowledge of physician billing systemsA focus on the revenue driven by the extended physician model associated with the hospital To submit resume online click here Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Applicants for employment in the US must possess work authorization which does not require sponsorship by the employer for a visa.
We are an Equal Opportunity Employer.