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Senior Service Center AnalystDescription: Senior Service Center Analyst needed for an overnight position available in Westlake!MUST BE ITIL CERTIFIEDWORK HOURS ARE FROM 10:00 PM TO 8:30 AM WEDNESDAY THROUGH SATURDAY!!! This position will be working in a leading edge data center.

The Service Center Analyst is responsible for maintaining 24×7 availability of applications and services.

This includes network monitoring, monitoring batch environments and proper escalation of for critical issues.

This key role works under general supervision and interfaces with internal and external customers, vendors, client managers, and business contacts on a daily basis and is responsible for coordinating user and support issues among corporate business units to ensure timely distribution of knowledge and positive impact on user satisfaction and productivityVolt is an Equal Opportunity EmployerRequirements: Primary responsibilities/specific tasks and responsibilities include: MUST BE ITIL CERTIFIEDWORK HOURS ARE FROM 10:00 PM TO 8:30 AM WEDNESDAY THROUGH SATURDAY!!! Provide expert and creative solutions to user problems to ensure user satisfaction and productivity.

Provide first and second level phone support on network issues, production scheduling issues, and product application related issues.

Monitor all mainframe systems and network monitoring environments, identifying issues with resolution, and escalation of complex problems to senior level technical teams for problem management and resolution.

Open trouble tickets, escalate outages, and provide follow-up and root cause analysis when needed.

Coordinate with business product developers and report back to group on any new enhancements or product releases.

Attend training sessions offered within the group and assist in training workshops.

Lead and assist other analysts in support of a major or complex productEducation MUST have professional training, trade school education, or certification in relevant technologies Bachelors degree in a related discipline is preferred.

Experience MUST have 4 years of experience working in an Operations Center or large-scale enterprise IT Data Center and demonstrate strong knowledge of 24×7 Mainframe/UNIX/Windows NT operations and networking.

MUST be familiar with call tracking software, TechExcel experience preferred.

MUST be knowledgeable in TCP/IP networking protocols, network monitoring methodologies, and network monitoring applications such as BMC and Mercury SiteScope.

MUST be able to support multiple product areas, organize multiple tasks simultaneously and streamline workflow management.

MUST have exceptional written, verbal and interpersonal skills in order to communicate with a wide range of internal and external customers.

MUST have excellent customer service skills and work well in a team environment.

MUST be proficient with MS Office tools (Word, Excel, Outlook, Visio).

Location: Westlake, TXType: CONTRACTDuration: 120 – 180 DaysPay Rate

21. 00

29. 00 DOEContact: Volt Technical ResourcesVolt Workforce Solutions3575 Lone Star Circle, Ste. 424Fort Worth, TX 76177PH: 817/490-1500FX: 817/491-4160

Senior Service Center Analyst Job in Westlake 76262, Texas US

Pollux IT Services is looking for a Sr. Network Administrator in Roswell, GA. This is a chance to get your foot in the door that is growing despite the current state of the economy.

All candidates MUST be local to Atlanta.To apply, please send resume to recruit [at] polluxit [dot] com The Sr. Network Administrator oversees and is responsible for operational project tasks and solutions that enhance or support business objectives.

This individual will be responsible for managing and directing work efforts, as well as administering and configuring of multiple technology platforms, networks, and computing systems.

The position will require the ability to lead multiple technology efforts and to mentor and cross train other team members.

The Sr. Network Administrator will report to the Infrastructure Manager and provide technical expertise and project management for business critical projects, enhancements, upgrades and maintenance required to facilitate business needs and requirements.

This resource will also be responsible for the prioritization, staff support, and management of projects and tasks associated with multiple high priority and company critical projects.

They will assist with hardware/software implementations, maintenance upgrades, application release management, system optimization, and work with the support services team in regards to providing next level support for system issues.

Specific responsibilities: Support, direct and implement complex technology initiatives, ensuring project goals are met and operational needs are addressed in compliance with IT strategy;Perform periodic system configuration reviews to ensure operations are functioning according to design;Maintain accurate inventory of all systems in data center facilities, and document all modifications in change control system;Troubleshoot operational service incidents as they arise, utilizing incident tracking software;Assist in developing, implementing, testing and maintaining service-level technology recovery plans;Develop and/or maintain standard backup and recovery processes for all technology services;Develop and/or maintain design and operational documentation for technology services;Interface with vendors for procurement & maintenance of all IT infrastructure components.

Assist in developing metrics on network/service performance, uptime and growth trends;Maintain up-to-date knowledge of emerging server tools and technologies;Develop and apply procedures to safeguard data security and apply access controls; Responsible for building and maintaining positive working relationships with team members, internal customers, and external vendors.

Qualifications: Bachelors degree or equivalent work experience in lieu.

Minimum of ten years work experience with enterprise infrastructure technologies.

Strong knowledge and experience with Microsoft Windows Active Directory, GPOs, Microsoft Exchange, Microsoft SQL, VMWare ESX, SAN (FC, iSCSI) and other enterprise technologies.

Solid working knowledge of networking infrastructure, including WAN/LAN, VoIP Telephony, DNS, DHCP, WINS.

Experience in an enterprise environment supporting both in-house and third party systems.

Proficiency in network administration, performance and analysis, monitoring, optimization and maintenance.

Must possess excellent analytical, organizational, and communication skills.

Must have a strong customer service orientation.

Must be able to organize and prioritize work, be proactive, take initiative, resolve problems, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner.

Expected to utilize most primary office software packages, including MS Word, Excel, and PowerPoint.

Recent industry certifications such as MSCE, CCNA, CCEA, VCDX a plus.

Sr. Network Administrator Job in Roswell 30076, Georgia US

Field Technician Is are expected to receive, analyze, and resolve problems within the wireless network in a timely manner with assistance from higher level technicians or supervisor as required.

There is an expectation they will progress from requiring assistance to requiring minimal guidance for tasks performed within their job level.

Job Responsibilities: · Develop proficiency in primary skills of customer relations, basic electricity, basic electronics, basic telephony, radio principles for CDMA and iDEN, and basic principles of digital transmission, fiber communication, data communication, telephony terminology, industry standards, and on-line network control/maintenance systems.

· Able to follow detailed method of procedures (MOP) and practices to perform routine maintenance on all radio interface equipment.

· Develop proficiency with use of relevant wireless tools and test equipment.

· Develop proficiency with inventory tools and procedures.

· Able to perform duties related to generator deployment and setup.

· Able to trouble shoot AC and DC power systems including tower light controllers.

· Provide service delivery and assurance of all radio interface network elements.

Analyze symptoms for accurate isolation of customer and network problems.

· Meet expectations with regards to behavioral and administrative facets of the position.Job Requirements: · Knowledge of wireless RF communications and principles (CDMA, GSM, iDEN, etc).

· Ability to multi-task and maintain composure in stressful and demanding work environment.

· Ability to exercise flexibility and resourcefulness in challenging and perplexing situations.

· Ability to accept project work in other locations outside of market.

· Ability to work various shifts and be on call as required.

· Ability to identify all colors associated with telecommunications cable and equipment indicator lights.

· Basic computer skills.

· A valid drivers license and the ability to drive long distances on and off road and to tow trailers.

A CDL classification may be required for some vehicles.

· Ability to lift and carry a minimum of 50lbs independently and up to 90lbs with assistance, if necessary.

· Ability to climb ladders and steep staircases.

· Ability to work in remote and challenging locations including, but not limited to: rooftops, vaults, and all types of geographic locations.

· The dexterity to connect and disconnect various sizes and types of electronic connectors.

Preferred: · Knowledge of telephony networks, include DS1, DS3, OC, and various IP networks.

· Knowledge of basic operating principles of wireless / RF environments.

· Knowledge of generator operating principles.

Additional Comments: For selected candidates who do not possess RF fundamentals there will be formalized training in Overland Park, KS for the firs

1. 5 weeks.

Training will be provided on the following: · The network including required tasks and preventative maintenance (PMs)· Internal systems · Test sets Travel outside of home market may be required for extensive periods of time.

Only applicants who meet this requirement will be considered.

Relocation Availability: Relocation assistance will not be offered for this position.

Must be able to show proof of US citizenship or US permanent residency.

We are proud to be an EEO/AA employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

To apply to this position, visit http://ericssonusjobs.com and search for position number 21275, or simply click on the Apply button.

Field Technician I Job in Atlanta, Georgia US

One of the keys to the Army National Guards success is the ability to communicate.

Without it, we couldnt coordinate movements, order support or supplies, or give and receive commands.

Its the Network Switching Systems Operator-Maintainer who enables us to do that.

As an Army National Guard Network Switching Systems Operator-Maintainer, you will ensure that Soldiers are able to convey vital information from one place to another through the operation and maintenance of large and small electronic switching relays, system control centers, node management facilities, associated multiplexing and combat net radio interface equipment, short range line-of-sight radio systems, communications security devices, and other associated equipment.

Once youve completed your initial training, you could be qualified for a position in many businesses that employ communications networks, such as telecommunications companies, network services, and government agencies.

So by serving your Nation, you can also set yourself up in a promising civilian career by learning the skills you need in the Army National Guard.

Earn while you learn Get paid to learn! Join the Guard and you will learn valuable job skills while earning a regular paycheck and qualifying for tuition assistance.

After nine weeks of Basic Training, where you will learn fundamental Soldiering skills, you will attend 17 weeks of Advanced Individual Training (AIT), which will include a combination of hands-on and classroom training with multi-channel transmitters and associated equipment.

As you continue to serve, you will have the opportunity to hone your skills with more classes and advanced training.

Benefits· Paid training· A monthly paycheck· Montgomery GI Bill· Up to 100 percent Tuition Assistance for college or vocational training (up to $4,500 per fiscal year, 1 October 30 September)· Retirement benefits for part-time service· Low-cost life insurance (up to $400,000 in coverage)· 401(k)-type savings plan· Student Loan Repayment Program (up to $50,000, for existing loans) RequirementsHelpful attributes include an interest in working with network equipment and switches; an ability to apply electronic principles and concepts; problem solving skills; and a general understanding of math and physics.

You must meet the following requirements to qualify for service: · High School Diploma or GED (If you do not have a diploma or GED, you may still apply ask a recruiter about how the Army National Guard can help you earn your GED.)· Must be between the ages of 17 and 35· Must be able to pass a physical exam and meet legal and moral standards· Must meet citizenship requirements (see http://www.nationalguard.com/monster for details)

Network Switching Systems Operator-Maintainer Job in Baltimore, Maryland US

Description Don't miss this opportunity to join the company recognized by Fortune magazine as the World's Most Admired Telecommunications Company and ranked #2 on DiversityInc's list of 2009 Top 50 Companies for Diversity.

As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world.

You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined.

Learn more about AT&T's cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies.

We're so much more than just a phone company! A Service Executive is a highly skilled, seasoned professional with extensive customer relationship management experience.

You will be responsible for providing complex customer support, ensuring customer service assurance support, and leading the service delivery for AT&T large business customers.

Skill level of the AT&T Service Executive is considered to be a Subject Matter Expert (SME).

Additional Responsibilities: Relationship Management: Serve as customer advocate, establish a network with maintenance work centers, manage suppliers, engage the appropriate technical resources, manages the escalation process, and provides status to the customerDevelop, maintain and grow business relationships with internal and external customersService Performance Management and Reporting: Provide overall management for Complex Maintenance Issues; Serve as communications link between AT&T, Customer & Local Access Providers, supply performance reporting, including incident specific analysisEnsure successful implementations without negative impact to our customerProactive scheduled stewardship, set clear customer expectations, drive adoption of electronic tools, and provide clarity on internal process expectationsLead communications with customer through detailed discussions of relevant issues, impacts and solutionsIdentify and communicate business impacts to customer as it may relate to provisioning, billing, maintenance, etcProactively identify recurring or chronic problems and develop action plansCoordinate daily service assurance activities for AT&T working closely with internal and external teamsAssist service assurance centers with chronic problems and escalationsProvide service assurance process and operation structures; service assurance ticket, testing and database system supportWork as a conduit between the service assurance organizations, internal and external customers, vendors, etc., as needed, in providing resolution to complex service problemsProvide focus and customer support for chronic troubled conditions via detailed analysis of historical data, real time testing & interaction at various levels both within AT&T & with the customerThe preferred would have prior experience with the State of GA network, both voice and data.

Qualifications Required Qualifications: Five or more years provisioning, billing, ordering, and/or maintenance experienceFive or more years service delivery experience across all product linesExtensive Customer Care ExperienceProcess knowledge of Central Office, Engineering, Technical Support and outside plant facilitiesPrivate Line products and Voice Technologies including systems, processes and troubleshooting practicesStrong Customer interface skillsExperience working with Large Global CustomersProject Management ExperienceKnowledge of and/or experience working with the following systems and software: Microsoft Word, Excel and PowerPoint, SOTS, AOTS, BMP, TIRKS, SARTS, CTP, WMS, GEOLINK, NETSCOPE, SDN-SMS, SSIRS, ESPRIT/NET, RC & VERIFY, CONNECT-VU APX, STAMPS Desired Qualifications: Network Design, implementation and management of Large LAN/WAN infrastructureExperience supporting local and long distance network topology; service assurance process & operational structures; service assurance ticket, testing & database systemsTechnical Network support: Private Line Data, SONET, HSPS, Local and Long Distance voice servicesKnowledge and experience with all Legacy-T High Speed Packet Service (HSPS) productsBackground in Service Management AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce.

EOE/AA/M/F/D/V Requisition Number: 1031258

Service Executive Job in Atlanta , Georgia US

Sr. Transactions Manager-1016007DescriptionDon’t miss this opportunity to join the company recognized byFortunemagazine as theWorld’s Most Admired Telecommunications Companyand ranked #2 onDiversityInc’slist of2009 Top50 Companies for Diversity.As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world.

You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined.

Learn more about AT&T’s cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies.

We’re so much more than just a phone company!Negotiates provisioning of real estate assets and leases, including land and buildings.

Manages capital budgets pertaining to real estate acquisitions and expenses related to leases.

Manages the activities of Real Estate Brokerage alliance firms and commercial real estate agents to obtain property and leases.

Manages the appraisal, valuation and disposition process for surplus properties.

Coordinates with third party financing firms for credit leases and alternative forms of financing and build to suit real estate.

May manage the administration of leased and owned properties including negotiating lease renewals, purchases and sales of owned assets and the accounting, escrow and payment of funds.

Implements policies and procedures regarding the administration of real estate property and leases.

Represents company in public hearings regarding zoning issues.

Manages and approves consultant activities (e.

g., realtors, landlords, etc.) May manage project teams for a particular group to achieve the most appropriate space for company operations at the lowest possible cost.

Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors.

Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results.

This position may be responsible for contributing to AT&Ts compliance with environmental laws and regulations as applicable to its job function.

This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

QualificationsRequired Skills: The applicant must have 5-7 years of Construction & Real Estate experience, Lease negotiations and Site Acquisition related to the Wireless Industry.

Must be detail oriented, a self starter and must be proficient in using a personal computer including the AT&T intranet, email.

Must be proficient in working with Excel, Word, and PowerPoint applications.

Must be able to communicate effectively with all management levels.

Must possess the technical and managerial skills to direct a large number of projects of varying sizes and complexities with minimal oversight.

Desired Skills: Bachelors or Masters Degree in a technical degree; Engineering or Construction Management, or equivalent experience.

Strong negotiating skills.

Previous project management experience desirable.

Strong negotiating skills.

Excellent computer skills.At AT&T, our Chief Technology Office (CTO) is the embodiment of innovation.

We’re responsible for developing, designing, planning and building AT&T’s wireless and wired networks, including the nation’s fastest 3G wireless network, our groundbreaking U-verse network and one of the world’s largest and most advanced IP backbone networks.

Just as importantly, our team conducts industry-leading research and development for network technologies as well as the applications that take advantage of connectivity.

Job-NetworkPrimary Location-GA-ALPHARETTASchedule-Full-timeEmployee Status-Regular

Sr. Transactions Manager Job in Alpharetta, Georgia US

Telecom Underground Crew (Foreman/HDD Operator/Heavy Equipment Operator) TurnKey Network Solutions is a privately held telecommunications contractor with offices throughout the Midwest that focuses on providing a complete solution to our customers telecom infrastructure needs.

We offer a complete line of services ranging from outside plant (OSP) engineering, construction, and maintenance to Central Office (CO) design and installation to Network Services equipment test and turn up and much more.

We also have partnerships with prominent equipment vendors including Cisco Systems and MRV. We are expanding our business in the Wisconsin area and are seeking a full Underground Telecom Construction Crew, including a foreman, horizontal directional drill operator and a heavy equipment operator.

Working Foreman: Responsible for completing construction project by scheduling materials, equipment, and personnel; monitoring progress; enforcing code and safety regulations; supervising staff and sub-contractors.

HDD Operator: Operates directional bore machine.

Must have underground telecom construction experience.

Heavy Equipment Operator: Operates underground equipment includeing 2 stick and 4 stick backhoes.

Must have ability to dig around utility lines.

Telecom underground construction knowledge and equipment operation experience required, Vermeer equipment experience preferred.

Must be able and willing to work in inclement weather conditions.

Able to work evenings and weekends as required by workload.

Benefits for these positions include competitive wages, medical/dental/vision insurance, life, 401(k) with company match, holiday, paid time off, and potential bonus pay. Qualified candidates may send resumes to resume [at] tkns [dot] net or fax to Human Resources at (616) 455-9845s

Telecom Underground Construction Crew-All positions available: Turnkey Network Solutions
Company: Turnkey Network Solutions
Relevant Work Experience: 1-2 Years Experience
Education Level: High School
Job Status: Full-Time, Employee

Engineer IV RAN-1009245DescriptionAt AT&T, our Chief Technology Office (CTO) is the embodiment of innovation.

We’re responsible for developing, designing, planning and building AT&T’s wireless and wired networks, including the nation’s fastest 3G wireless network, our groundbreaking U-verse network and one of the world’s largest and most advanced IP backbone networks.

Just as importantly, our team conducts industry-leading research and development for network technologies as well as the applications that take advantage of connectivityPerforms a variety of duties as a senior individual contributor engineer with strong technical skills.

Works independently under general direction on complex system performance, RF design, transmission, equipment, and/or traffic engineering activities.

Assists in proposal preparation responses for international or market regulatory bodies and documentation.

Provides a high level of technical guidance and technical leadership and training of less experienced engineers.

May serve as technical project leader.

Develops, and implements complex changes and additions to system.

Must have excellent oral and written communications skills.

QualificationsBachelor’s degree in Electrical Engineering and 7+ year relevant working experience.

Candidate must have Ericsson 3G knowledge and experience.

In depth technical understanding of GSM and UMTS protocols and call flows, KPIs and Counters.

Experienced in voice and data performance optimization.

Knowledge of ALU UMTS UTRAN systems and Siemens GSM BSS and related OSS tools.

Excellent analytical skill, understand the key issues in the GSM and UMTS network.

Familiar with design, drive test and post-processing tools, such as ATOLL, TEMS, Gladiator, XTEL, Agilent, Actix, OptPCS, etc. Good project management skills.

Develop and coordinate the assigned projects, provide updates, communicate and escalate issues, and drive for solutions.

Job-EngineeringPrimary Location-TX-Farmers BranchSchedule-Full-timeEmployee Status-Regular

Engineer IV RAN Job in Farmers Branch, Texas US

Looking for two Core Contractors that can be located in either Chandler, AZ, Des Moines, IA or Minneapolis, MN. The contractor will join the Enterprise Services team in Network Services. They will be responsible for our Data Center environments including our Network’s Core. Responsibilities include (but not limited to): Support all core modules and circuits within Wells Fargo’s core data centers and SuperNodes, execute change into the above environments via the WF change control process, assist on mitigating risk for the enterprise by proactively addressing capacity problems or any network related issues, participate and/or lead enterprise level projects from an engineering perspective, responsible for creating/updating network designs, responsible for designing, implementing and testing and research and implement industry best practices.Minimum Qualifications: Four year degree plus 7-10 years experience, Enterprise level routing and switching experience, iBGP / OSPF experience, Spanning tree and other layer 2 switching experience, Layer 3 routing experience (6500/4500 series), Network design/documentation experience, Ability to work effectively in a team environment.Preferred Skills: CCNA, CCNP or CCIE certifications, Network Security background, Enterprise level network support experiencePlatform and Skill Set Expertise:Network Administration : Cisco, Network Administration : CCNA

Network Engineer Job in West Des Moines 50266, Iowa US

Requirements Requirements: This individual will be responsible for all facets of Field Operations in the State of New York. He/She will be accountable for all results, personnel and Network assets in this geographical area which includes key Network centers in New York City, and approximately 200 enterprise buildings as well as 600 miles of owned and leased Metro and Intercity Fiber Plant. Qualifications and Experienced Required: -A dynamic leader who thrives in a fast paced, rapidly changing World Class Telecommunications and Data Center Services 24 x 7 operations environment. -Must have excellent written and verbal communication skills and have the ability to effectively lead a diverse, multifunctional department. -Individual must possess a passionate drive to achieve outstanding, timely, and quality results which includes operating best in class telecommunications and Network facilities. -Leads by example, creating an effective and motivated team across Divisional Operations organizations, including inside plant technical management, mechanical and electrical facilities management and outside plant Long Haul/Metro Network Field Services. -Must possess outstanding interpersonal and communications skills to successfully interact as a member of the Operations leadership team and with the leadership of World Class Customers and vendors. -Exhibit a relentless drive to operate telecommunications facilities at the highest levels of excellence and process efficiency. -Acts decisively and aggressively to manage execution of all ISP and OSP projects. -Confident and mature individual with a high degree of energy, enthusiasm and a can do attitude.” -Demonstrated ability to effectively manage vendor and contract resources in the best interests of the Company -8 or more years of progressively expanding responsibilities and experience in telecommunications, networking, technology management or data center operations. -Bachelors of Science or Equivalent in Engineering, Computer Science, Physics, or Mathematics or similar technical degree and/or equivalent experience in telecommunications or data center management. Principal Job Responsibilities: -Manage the Long Haul, and Metro Field Services Organization -Manage all facets of the Divisional Operations team -Accountable for ensuring that all Field Services results meet or exceed all service levels including on-time performance for service installation and repair work, installation quality to include meeting Company accepted and industry standards and initial installation fault rates. -Responsible for managing all field personnel located throughout the defined geographical area. -Responsible for all Network assets in all running line sites, city network centers, and some building points of presence. -Oversee the operations of the city network centers, in-line amplifier sites, signal regeneration sites and terminal sites. -Responsible for the installation and maintenance of all mechanical, electrical, security, and fire systems at all Division locations. -Responsible for the installation and maintenance of fiber optic cable systems, long haul optical systems, private line optical and electrical systems, IP routers and switches, VoIP core network systems and VoIP feature group systems. Manage Financial Budgets related to Operations under specific geographical control. -Generally accountable for all aspects of OpEx, CapEx, and SBC budget management on a project basis. -Responsible for all Operational expense management for the field operations organization (Contractors, Overtime, On-call time) #MAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or ancestry, physical or mental disability, as well as any other category protected by applicable federal, state, or local laws.

Sr Mgr, Field Operations Job in New York, New York US