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Call Center Analyst: Collette Vacations
Don't wait to jumpstart your career! Collette Vacations is a worldwide leader in the ever-changing travel industry.
We employ over 500 people, including full-time tour managers, in 4 offices around the world, including Canada and the UK. Our company headquarters is located in a historic mill building in Pawtucket, Rhode Island, located minutes from downtown Providence.
Collette Vacations is seeking a CALL CENTER ANALYST for our Pawtucket, RI office The Junior Call Center Analyst position will be responsible for a variety of data analyses of the call center operations.
Analyzes will be focused on identifying unique call center performance trends with an emphasis on efficiency and quality to drive increased call center performance.
This role will be tasked with creating and developing reports and reporting systems, automation of components of the data collection to be analyzed, and working with Operations management staff to develop performance action plans.
Data will be collected from observations, Avaya Phone system and other reports.
Please visit www.ColletteVacations.com to view a more detailed job description, learn about the many PERKS of working for a travel company as well as to apply for the position.
Call Center Analyst: Collette Vacations
Company: Collette Vacations
Relevant Work Experience: 2-5 Years Experience
Education Level: Bachelor of Science
Job Status: Full-Time, Employee